Return Policies

Our refund policy does not cover items damaged due to wind (except fiberglass umbrellas) or other “acts of nature”, misuse or neglect. It is the customer's responsibility to take extreme care to safely use the products they ordered. If you have a question about proper use, please feel free to email us at info@umbrellasource.com.

When you wish to return an item for any reason, item MUST be packaged in the original carton which is appropriate for shipping our products. A Return Authorization Number must be issued to you by Umbrella Source. Refunds will be given for the purchase price less the original shipping and handling costs incurred. A restocking charge may apply if the item has been scratched or damaged and is no longer saleable as “new”. Also, the customer will be responsible for return shipping via UPS to us, except when a manufacturing defect is verified. In such cases (verifiable manufacturing defect), seller may choose to send a call tag for the merchandise to have it picked up. We also reserve the right to repair or replace such merchandise or to send replacement parts.

Some items, such as custom logo umbrellas, certain stripes and other non-solid color Sunbrella fabrics, Sunbrella fabric replacement and others will be subject to a 30% restocking charge.

Refunds are issued within 30 days of our inspection of the returned item(s). Only items with written authorization are eligible for a full purchase price (less S&H) refund. For this reason, it is best to communicate via email to receive written authorization to return your purchase.

Damage in Shipping

Please check your order immediately upon receipt and notify us immediately if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department at 334-558-0863 (9am to 5pm CST) or info@umbrellasource.com. We will need photos of the damaged item as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to us here, if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. We will arrange to have damaged items returned and replaced. More information on warranty claims.

Custom Orders & Close Out Items

Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the color design, frame, etc. Umbrella Source will make a fair attempt to offer alternatives that address your concern. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Umbrella Source. Close out and sale items are not returnable or exchangeable.

Product Returns

If you are unhappy with your purchase, our Customer Service Department will assist you within 5 business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 15 – 30% depending on the quantity and style of items being returned.

Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free S&H promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged.

Credit will be issued when we receive the returned item in good condition at the factory.

Warranty Returns

To return items that meet our warranty guidelines, refer to our return procedures for complete instructions.

Return Procedures

In order to process your warranty claim, please follow these procedures so that we may expedite our service to you:

• Notify Umbrella Source via email (info@umbrellasource.com) or call (334-558-0863 8am to 5pm CST) of the concern with your umbrella.
• An Umbrella Source employee will assist you with processing your claim.
  
• If the concern is covered under warranty, Umbrella Source will direct you to either return the umbrella or an umbrella part to a specified address.
• The return will not be accepted without a Return Authorization Number that Umbrella Source will provide to you.
• You will be provided an address to which you can return your part or umbrella. A replacement umbrella, replacement part, or repaired umbrella will be sent to you after the return is verified by Umbrella Source.
• If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility.