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| Market Umbrellas | Patio Umbrellas | Beach Umbrellas | Designer Umbrellas | Side Post Umbrellas |
| Fiberglass Umbrellas | Promotional Umbrellas | Commercial Umbrellas | Lifeguard Umbrellas | Team Color Umbrellas |
Warranty
Umbrella Source products are guaranteed to be free from defects in original material and workmanship.
This guarantee includes the following:
- Frame
- Crank (if applicable)
- Tilt mechanism (if applicable)
- Housing (if applicable)
- Rib Cleats
- Valance Clamps
- Cap
This guarantee does not cover the following :
- Product failure caused by unreasonable use, misuse or neglect
- Acts of nature ( e.g. wind/storm damage)
If a defect in original material or workmanship does occur during the warranty period, Umbrella Source will, at its discretion, repair or replace the product at no charge. We must have photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us pictures no larger than 300k in file size. Size 4x6 photos can also be mailed to us if you are unable to email them. Please mail damage pictures to:
Umbrella Source Damage Claims
3180 Wetumpka Hwy
Montgomery, AL 36110
We must have the images in order to notify the shipping company and file the necessary damage claims. We will arrange to have damaged items returned and replaced. If a problem occurs after the warranty period, you may request a repair or replacement quote upon our inspection of the damage. Freight charges both ways will be your responsibility after the warranty period. Fiberglass umbrellas are the only umbrellas with a warranty against wind damage.
Length of Warranty
Popup, Wood Market & Aluminum Market: 1 year
Commercial Grade Aluminum & Fiberglass frames: 3 years
Sidepost: 5 years
Sunbrella Fabrics Warranty
The manufacturer of Sunbrella® fabrics, Glen Raven Inc., provides a warranty effective from the date of purchase. This limited warranty covers fabric that has become unserviceable because of loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals. In the event that something happens to your fabric, Glen Raven will supply new fabric to replace the fabric that has become unserviceable. This warranty does not cover our labor or freight related to replacement.
Length of Warranty
Furniture grade: 3 years
Awning grade: 5 years
From our Customers ...
- "I am very happy with the end product. i love the color."
- J. F. Woodbine, MD
6/13/2008 - "Thank you soo much- Blake was a pleasure to work with and I appreciate you being able to deliver in time for the class dedication!"
- R. K. Duluth, GA
4/29/2008 - "Your customer service is amazing - the people who picked up the phone have so much patience and are so willing to help answer any and allquestions. I really enjoyed working with your company - it is clear that you enjoy what you do and want your customers to be happy!"
- D. H. Scarsdale, NY
6/17/2007 - "Looks great. "
- B. H. Highlandville, MO
8/3/2007 - "I just got my umbrella and it is beautiful. I am impressed by the high quality of the fabric and trim and the fine workmanship. Since I got to pick out my colors for fabric + trim (plum with black trim) I feel like I have a very unique umbrella. There is no way I could have found this in a store! Also, I really appreciated all the size choices. You are the only ones who had a small enough size for our tiny courtyard. Thanks so much! R. G."
- R. G. Arcata, CA
6/11/2008
3180 Wetumpka Hwy | Montgomery, AL 36110-2734
All materials, except Sunbrella® fabric images, ©Umbrella Source 2004-2008. Sunbrella® is a registered trademark of Glen Raven, Inc.
When you contact us, please reference number 907703
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