All umbrellas are custom-made for your order. As such, umbrellas are non-refundable.
Custom products may be returned for the following reasons:
- Product is defective/broken
- Incorrect product shipped to customer
- Warrantied item is malfunctioning
Non-custom products, such as umbrella stands or accessories, may be returned within 30 days of invoice date under the following conditions. Products being returned for a refund must be received by Umbrella Source prior to 30 days from the original invoice date. Returns received after the 30-day return period will no longer be eligible for refund.
The Returns Process
To return a product that falls in under one of the above scenarios, you must call or email our Returns Department to obtain a Return Merchandise Authorization ("RMA") number within 30 days from original invoice date. Umbrella Source will not accept returns without prior authorization and an RMA number.
Once issued, RMA numbers are valid for 15 days in which must be returned to Umbrella Source. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Umbrella Source. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment.
Returns on items that included "Free Shipping" will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. "Free Shipping" will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.
Customer agrees that all returned products will be 100% complete; in re-saleable condition (if non-custom or incorrect product); and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Umbrella Source Return Procedure will be breached and Umbrella Source will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
For non-custom returns, Umbrella Source will not refund to Customer the original shipping charges. In addition, Umbrella Source charges a 30% re-stocking fee on all non-defective returns for refund. Defective, incorrect or warrantied items will not incur a re-stocking fee. Speak to our customer service department for specific details involving your specific scenario.
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to our corporate offices if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Repairs and Replacements
If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility.
Shipping lead time varies by product. See each product's description for a general guideline of how long that item takes to be manufactured and delivered. For custom products, this can vary between 2 weeks and 6 weeks.
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.